Terms and Conditions
By placing order for goods through our online shopping, the Customer is deemed to accept the terms and conditions of sale.
On purchase of any goods from 16B.com.au a tax invoice is issued which details the order as we have received it. In case the Customer find any discrepancies please notify us in writing within seven days. An order is accepted subject to the prices in effect at the time of shipment and to the conditions thereof.
Picture and description is for illustrative purposes only. Actual product may differ from that pictured. The finial Interpretation rights are owned by 16B.com.au
Unless otherwise stated, all prices include GST, not including freight and insurance charges. These charges will be added onto the quoted prices.
We reserves the right to revise prices at any time prior to accepting an order. Receipt of an order by us from the Customer does not constitute acceptance by us.
Prices are subject to change without prior notice.
The prices quoted may be revised by us subsequent to accepting an order in the event of any occurrence affecting delivery caused by War, Government action, variation in Customs duties, increased shipping charges, and any other matter beyond our control. In that event the Customer shall have the right to withdraw the order.
All payments must be transferred into our bank account prior to the release of any products. The payment forms that are currently accepted include cheque ( Cleared), money order, Direct deposit and Credit card
The Customer will upon demand pay to us all money (including but not limited to solicitors costs, Court costs and disbursements) incurred or expended by us in recovering payment of any overdue account.
Receipt of cheque, bill of exchange, or other negotiable instrument by us shall not constitute payment and the Customer shall remain liable for the full invoice price until such cheque, bill of exchange, or negotiable instrument is paid in full. Until such indebtedness has been discharged the Customer shall store the goods in such a way that they can readily be identified as the property of 16B.com.au.
Credit Card Confirmation
Please note: Due to the rise of credit card fraud and for your security all credit card orders will be subject to advanced security checks. If your order does not meet our security check requirements, you will be contacted and the below credit card security procedures will be implemented.
16B will charge your credit card a random amount under $2.00 (which will be refunded on the same day). You then need to look up the amount by checking your online banking or by contacting your bank. Once you have the amount you can simply call us on 1300 769 800 or email sales@16B.com.au with the confirmed amount.
Please understand this will protect you from Fraudulent Orders, for example if your credit card was stolen and used on our website the person using your credit will not receive any of the products since they cannot confirm the random amount charged on your credit card. If you are the owner of the credit card being used only you will have access to your bank to find out the amount.
We only accept the Credit Card from Australian Bank.
Once the payment is received, we will take all reasonable steps to ensure the delivery of goods or performance of services is prompt, but shall not be responsible for any loss whatsoever sustained by the Customer for delay in delivery.
Delivery will be arranged through courier or Australia Post. Please note that we has no control over the courier companies delivery time. And no claim shall be made on account of late shipment or delivery how ever it is caused.
Goods will be sent to the address that provided by the Customer at the time of placing the order. If wrong address or insufficient address is submitted, or a change of address is requested after the products are released, then it is the Customers responsibility to get the product from the address firstly provided. We will try to alert and request the courier company to redirect it to the new address and if they are unable to do it, then the Customer is liable for the loss of the package.
We will not cover any costs of your order, if you did not choice shipping insurance that will cover loss and damage during shipping.
We reserves the right to deliver the goods by installments and each installment shall be deemed to be a separate contract under the same provisions as the main contract. Should we fail to deliver or make effective delivery of one or more installments this shall not entitle the Customer to repudiate the main contract.
Estimated delivery time shown underneath are indicative only:
Sydney Metro, Canberra, NSW regional Cities, Melbourne, Brisbane: Overnight
Regional VIC, Adelaide - two working days
Regional QLD, regional SA - three to five working days
WA, TAS and NT: three to nine working days
The invoice is the proof of purchase and the warranty period commences as of the date on the invoice. No warranty claim will be accepted without a proof of purchase. The Customer has to contact Warranty@16B.com.au for manufacturer’s details and warranty policies for products with any kind of manufacturer warranties. They shall contact the manufacturer of the product for all warranty services to be carried out within the warranty period.
For Dead on Arrival (D.O.A.) products that come with 16B repair/replacement warranty, the Customer must notify 16B within 7 Days of receiving the goods; claims after this period will be rejected by 16B. A replacement will be given in place of the D.O.A. item. For all 16B repair/replacement warranty, a Return Authorization (R.A.) number must be obtained from manufacturer in the event that goods are to be returned for warranty. Before initiating a warranty service, the Customer has to prepare the product name or model number; full serial number; contact address, email, and telephone number(s); detailed description of the fault; and the invoice. The goods should be considered as fragile in transit thus should be packed with their original packaging.
16B shall have no liability for any damage caused during or as a result of transit. Where agreed, non-faulty goods for return must be in an unsoiled, undamaged and fully resaleable condition in their original packing – damage to, or markings on the original packaging may deem the goods unsaleable; return claim will be rejected and rebate and refund will not be issued if failing to comply in any way. 16B is also unable to accept software for return if the package, including the plastic wrap, has been opened in any way. Returned goods shall be subjected to an inspection and re-stocking charge of up to 20% of the products purchase price whichever is higher to indemnify 16B against any loss, damage and expense incurred in relation to the cancellation of that order. It is the Customer’s responsibility to ensure the R.A. number is shown prominently on the outside of the package. Otherwise, the package will not be processed and will be returned at the Customer’s cost.
During the warranty period 16B will, at no additional charge and subject to the terms herein, repair, or at its option replace, any of the goods which in its opinion are defective because of faulty materials or workmanship with new or serviceable parts that are equivalent to new parts in performance. Were the same item is unavailable the Company reserves the right to substitute with a similar item. All replaced or exchanged parts which are removed under this warranty will become the property of 16B.
16B will not bear any postage cost for the return of goods to our base. Cash on Delivery (C.O.D.) returns will not be accepted. If 16B agrees to pay for an item to be returned, it is at 16B sole discretion to select a postage method. Postage costs are non-refundable with the exception to D.O.A. and wrong despatch. All items must be returned to 16B within 10 days from the release of the R.A. number. A service fee of up to A$50.00 will apply if any goods are returned for warranty with no fault found while the goods will be returned to the Customer at their cost.
This warranty or a claim made under it may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship. Circumstances in which a warranty claim may be invalidated include, but are not limited to, the following:
a) The product is damaged by accident; misuse or abuse, including failure to properly maintain or service; normal wear and tear; incomplete or improper installation; incorrect, improper or inappropriate operation; insect or vermin infestation;
b) The product is modified without 16B’s written authorization;
c) The product’s serial number or warranty seal has been removed or defaced;
d) The product was serviced or repaired by non-16B technicians;
e) A claim for missing software or accessories was not reported within 48 hours upon receipt.
Compatibility and change of mind are not included in this warranty; no refund will be given for non-compatible products (except otherwise stated in the listing as compatible) or where the Customer changes their mind.
Cancellation and return
In the event that the Customer cancels any orders subsequent to dispatch by us to the Customer (regardless of whether or not said order has been delivered to the customer yet), we will credit the Customer for the order value less 20% of restock fee on return in saleable condition of the items ordered provided such return is within 7 days of dispatch. Freight charges will not be credited.
Unless agreed in writing by the issuance of a Goods Return Authority from us no goods will be accepted for credit after dispatch. No goods will be accepted for credit if the goods are found to be tampered with or damaged or disk seals are broken.
The Customer shall be liable for all delivery and insurance charges incurred in respect of returned goods.
Free gifts Warranty
No Warranty for free gifts